Terms and Conditions
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them. We comply with Australian Consumer Law.
No person under the age of 18 years may purchase Goods. We look forward to seeing you again when you are over 18.
We are: Bruce Goes Wild
You are: a visitor to Our Website / our customer
The terms and conditions:
In this agreement:
|“Carrier”||means any person or business contracted by us to carry Goods from us to you.|
|“Consumer”||means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.|
|“Content”||means any content in any form published on Our Website by us or any third party with our consent.|
|“Goods”||means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.|
|“Our Website”||means any website of ours, and includes all web pages controlled by us.|
|“Post”||means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly.|
In this agreement unless the context otherwise requires:
- 2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
- 2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
- 2.3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
- 2.4. except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
- 2.5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
- 2.6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
- 2.7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
- 2.8. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
- 2.9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
- 2.10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Our contract with you
- 3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
- 3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
- 3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
- 3.4. We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
- 3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
- 3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
- 3.7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4. Acceptance of your order
- 4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
- 4.2. If we do not have all of the Goods you order in stock, we may offer you alternatives. If this happens you may:
- 4.2.1. accept the alternatives we offer;
- 4.2.2. cancel all or part of your order.
5. Price and Payment
- 5.1. The Price is as set out in the order.
- 5.2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
- 5.3. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
- 5.4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollar will be borne by you.
- 5.5. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
- 6.6. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before you to pay.
- 5.7. If we owe you money (for this or any other reason), we will refund you via PayPal as soon as reasonably practicable but in any event no later than 15 days from the date when we accept that repayment is due.
6. Security of your credit card
We take care to make Our Website safe for you to use.
- 6.1. PayPal or Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
- 7.1. Goods are delivered within 30 days from the day you place an order to purchase the Goods.
- 7.2. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
- 7.3. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
- 7.4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
- 7.5. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
- 7.6. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
- 7.7. Goods are sent by post or courier. We will send you a message by email to tell you when we have despatched your order.
- 7.8. If we agree with you to deliver on or by a particular day, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
- 7.9. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
- 7.10. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
8. Liability for subsequent defects
- 8.1. We will repair or replace Goods which fail to comply with the provisions of the Competition and Consumer Act 2010 or which show a defect. If you claim that the item is defective, the following conditions apply:
- 8.1.1. the defect must be reported to us within four weeks of becoming apparent;
- 8.1.2. the defect results only from faulty design or manufacture;
- 8.1.3. you have returned the defective Goods or parts to us if we have so requested.
- 8.2. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
- 8.3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
9. Goods returned
These provisions apply in the event that you return any Goods to us for any reason:
- 9.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
- 9.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have installed or assembled it correctly.
- 9.3. The Goods must be returned to us as soon as any defect is discovered but not later than 15 days.
- 9.4. So far as possible, Goods should be returned:
- 9.4.1. with both Goods and all packaging as far as possible in their original condition;
- 9.4.2. securely wrapped;
- 9.4.3. including our delivery slip;
- 9.4.4. at your risk and cost.
- 9.5. Detailed instructions for returning faulty Goods are set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts.
- 9.6. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
- 9.7. Most of the Goods are covered by the manufacturer’s guarantee for 12 months. Please first check any plug, fuse, batteries and the installation and operating instructions.
- 9.8. If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.
- 9.9. If we agree that the Goods are faulty, we will:
- 9.9.1. refund the cost of return carriage;
- 9.9.2. repair, replace or refund the cost of the Goods. If the failure is minor, we reserve our right to offer to repair or replacement only.
- 10.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
- 10.2. All the conditions, warranties or other terms implied by the law of any county other than the Commonwealth of Australia are excluded from this agreement to the extent permitted by law.
- 10.3. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
- 10.4. You are advised that Content may include technical inaccuracies or typographical errors. We would be grateful if you bring to our immediate attention, any that you find.
- 10.5. We give no warranty and make no representation, express or implied, as to:
- 10.5.1. the quality of the Goods;
- 10.5.2. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
- 10.5.3. the correspondence of the Goods with any description;
- 10.5.4. the adequacy or appropriateness of the Goods for your purpose;
- 10.5.5. the truth of any Content on Our Website;
- 10.5.6. non-infringement of any right.
- 10.6. We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
- 10.7. Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.
- 10.8. We accept no liability for property damage or personal injury caused by or during installation of any Goods.
- 10.9. We accept no liability for property damage or personal injury caused by incorrect or unintended installation or use of any Goods.
11. Your account with us
- 11.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
- 11.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
- 11.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
12. Restrictions on what you may Post to Our Website
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:
- 12.1. be malicious or defamatory;
- 12.2. consist in commercial audio, video or music files;
- 12.3. be illegal, obscene, offensive, threatening or violent;
- 12.4. be sexually explicit or pornographic;
- 12.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
- 12.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
- 12.7. solicit passwords or personal information from anyone;
- 12.8. be used to sell any goods or services or for any other commercial use;
- 12.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
- 12.10. link to any of the material specified above, in this paragraph;
- 12.11. send age-inappropriate communications or Content to anyone under the age of 18.
13. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
In addition to the restrictions set out above, a Posting must not contain:
- 13.1. hyperlinks, other than those specifically authorised by us;
- 13.2. keywords or words repeated, which are irrelevant to the Content Posted;
- 12.3. the name, logo or trademark of any organisation other than yours;
- 13.4. inaccurate, false, or misleading information.
14. How we handle your Content
- 14.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
- 14.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
- 14.4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
- 14.5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
- 14.6. You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1968.
- 14.7. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
- 14.8. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
- 14.9. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
- 14.10. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
- 14.11. Please notify us of any security breach or unauthorised use of your account.
15. Removal of offensive Content
- 15.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
- 15.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
- 15.3. If you are offended by any Content, the following procedure applies:
- 15.3.1. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by email.
- 15.3.2. we shall remove the offending Content as soon as we are reasonably able;
- 15.3.3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
- 15.4. We may re-instate the Content about which you have complained or not.
- 15.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
- 15.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
16. Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
- 16.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
- 16.2. link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
- 16.3. download any part of Our Website, without our express written consent;
- 16.4. collect or use any product listings, descriptions, or prices;
- 16.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
- 16.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
- 16.7. share with a third party any login credentials to Our Website.
- 16.8. Despite the above terms, we now grant a licence to you to:
- 16.8.1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
- 16.8.2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
- 17.1. your failure to comply with the law of any country;
- 17.2. your breach of this agreement;
- 17.3. any act, neglect or default by any agent, employee, licensee or customer of yours;
- 17.4. a contractual claim arising from your use of the Goods;
- 17.5. a breach of the intellectual property rights of any person.
18. Intellectual Property
- 18.1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
- 18.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
- 18.3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
- 18.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
19. Miscellaneous matters
- 19.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
- 19.2. Where we provide goods without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods.
- 19.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
- 19.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
- 19.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
- 19.6. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
- 19.7. This agreement does not give any right to any third party.
- 19.8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control.
- 19.9. In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
- 19.10. As we plan to ensure our terms and conditions remain current, this policy is subject to change. Please return periodically to review our current terms and conditions.
- 19.11. The validity, construction and performance of this agreement shall be governed by the laws of the State of New South Wales.
If you have any question regarding the terms and conditions, please contact us through the contact page.
This is the privacy notice of www.brucegoeswild.com. In this document, “we”, “our”, or “us” refers to Bruce Goes Wild registered in Australia with ABN 72 160 427 128.
This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Business and personal information
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
- 1.1. to provide you with the services which you request;
- 1.2. for verifying your identity for security purposes;
- 1.3. for marketing our services and products;
- 1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of five years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Your domain name and e-mail address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
- 2.1. to correspond with you or deal with you as you expect;
- 2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
- 2.3. to send you news about the services to which you have signed up;
- 2.4. to tell you about other of our services or services of sister web sites.
3. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
4. Website usage information
5. Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
6. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.
7. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
8. Third party advertising
9. Third party content
Our web site is a publishing medium in that anyone may publish information about himself or some other person. We do not always moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we reserve the right not to correspond with you about it.
10. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
11. Content you provide to us with a view to be used by third party
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have no control whatever as to how it is used.
Cookies are small files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
- 12.1. to allow essential parts of our web site to operate for you;
- 12.2. to operate our content management system;
- 12.3. to operate the online notification form – the form that you use to contact us for any reason;
- 12.4. to enhance security on our contact form. It is set for use only through the contact form;
- 12.5. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
- 12.6. to store your personal information so that you do not have to provide it afresh when you visit the site next time;
13. Sending a message to us via email or contact form
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on our website in order to be able to serve to you an advert for our products / services when you visit some other website.
16. Use of site by children
We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use the informational parts of our site only with consent from a parent or guardian.
17. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
18. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
19. Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
20. Removal of your information
If you wish us to remove personally identifiable information from our web site, you may contact us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
21. Data may be “processed” outside Australia
Our web sites are hosted in countries outside Australia. We also use outsourced services in countries outside Australia from time to time in other aspects of our business. Accordingly data obtained within Australia may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.
22. Complaints procedure
- 22.1. If you have a complaint about how we collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
- 22.2. If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
- 22.3. We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
- 22.4. If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
How you can contact us:
OAIC contact details:
- Officer of the Australian Information Commissioner (OAIC)
- Email: firstname.lastname@example.org
For Most items, delivery will be via Australia Post. A signature will usually be required, so please ensure that someone (aged 18 years or over) is present to accept the delivery.
Delivery times will be estimated once the address is entered, during checkout. This is an estimation only and actual delivery times may differ. Order processing times are usually one business day (Monday – Friday excluding public holidays), however they may be longer. We will send you an email to tell you when we have dispatched your order. If we are not able to deliver your products within 30 days, we will notify you to arrange another date for delivery. If you require your item urgently, please let us know and we will do our best to accommodate your request.
When your order arrives, please check the condition. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we can dispatch a replacement quickly and minimise your inconvenience.
We do our best to provide quality products to our customers. Before requesting a return, please carefully re-read the instructions and check that you have installed or assembled the product correctly.
If your product is faulty, please first Contact Us. No returns can be accepted without prior approval. You should let us know:
- Details of the fault and how you believe it happened.
- The date when the fault occured or became apparent.
We will review this information and if necessary, provide a Returns Authorisation Number and returns address. The item should then be sent as soon as possible, but no later than 15 days. Please make sure you:
- Include all components and parts and where possible, the original packaging.
- Securely wrap the item.
- Write your Returns Authorisation Number clearly on the outside of the box.
- Enclose a note with your Returns Authorisation Number and details of the fault.
If you do not follow this procedure, we may be unable to identify you as the sender or the process may be delayed.
If we agree that the product is faulty, we will repair, replace or refund the cost of the product and cover reasonable costs of return carriage. If no fault is found, you will be given the option of having the product sent back to you at your cost.